Terms of service

General Terms and Conditions

1. Scope

The following Terms and Conditions apply to all orders placed through our online shop by consumers and businesses.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession. A business is a natural or legal person or a partnership with legal capacity who, when entering into a legal transaction, acts in the exercise of their trade, business or profession.

The following applies to businesses: If a business uses conflicting or supplementary general terms and conditions, their application is hereby rejected; they will only become part of the contract if we have expressly agreed to them.

2. Contracting party, conclusion of the contract, correction options

The purchase contract is concluded with Anio GmbH.

By placing products in the online shop, we make a binding offer to enter into a contract for these products. You may initially place our products in your shopping basket without obligation and may correct your entries at any time before submitting your binding order by using the correction tools provided and explained in the ordering process. The contract is concluded when you accept the offer for the products in your shopping basket by clicking the order button. Immediately after submitting the order, you will receive a further confirmation by email.

3. Contract language, storage of the contract text

The language(s) available for concluding the contract: German, English

We store the contract text and send you the order details and our Terms and Conditions in text form. For security reasons, the contract text is no longer accessible via the internet.

4. Delivery terms

 Delivery options

We dispatch the products to the delivery address specified during the ordering process.

We deliver by shipping only. Unfortunately, collecting the goods yourself is not possible.

5. Payment

The following payment methods are generally available in our shop.

Cash on collection
You pay the invoice amount in cash when collecting the goods.

Credit card
You enter your credit card details during the ordering process. Your card will be charged immediately after you place the order.

Apple Pay
To pay the invoice amount through the payment service provider Apple Inc., One Apple Park Way, Cupertino, CA 95014, USA ("Apple"), you must use the Safari browser, be registered with Apple, have activated Apple Pay, authenticate yourself with your login details and confirm the payment instruction. The payment transaction is carried out immediately after you place the order. Further information is provided during the ordering process.

Google Pay
To pay the invoice amount through the payment service provider Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland ("Google"), you must be registered with Google, have activated Google Pay, authenticate yourself with your login details and confirm the payment instruction. The payment transaction is carried out immediately after you place the order. Further information is provided during the ordering process.

Klarna
In cooperation with the payment service provider Klarna Bank AB (publ.), Sveavägen 46, 111 34 Stockholm, Sweden ("Klarna"), we offer you the following payment options. Unless otherwise specified below, payment through Klarna requires a successful address and credit check and is made directly to Klarna. Further information is provided with the respective payment option and during the ordering process.

Purchase on invoice through Klarna
The invoice amount is due after the goods have been dispatched and the invoice has been received. Payment on invoice is available only to consumers.

Klarna may offer additional payment arrangements in the customer account to registered Klarna customers selected according to its own criteria. However, we have no influence over the provision of these arrangements; any further payment arrangements offered individually concern your legal relationship with Klarna. Further information can be found in your Klarna account.

Pay now through Klarna
To pay the invoice amount using Sofort through Klarna, you must have a Klarna account and a bank account enabled for online banking, authenticate yourself accordingly and confirm the payment instruction. No credit check is carried out when using Pay now. Your account will be debited immediately after you place the order. Further information is provided during the ordering process.

PayPal, PayPal Express
To pay the invoice amount through the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), you must be registered with PayPal, authenticate yourself with your login details and confirm the payment instruction. PayPal carries out the payment transaction immediately after you place the order. Further information is provided during the ordering process.

PayPal may offer additional payment arrangements in the customer account to registered PayPal customers selected according to its own criteria. However, we have no influence over the provision of these arrangements; any further payment arrangements offered individually concern your legal relationship with PayPal. Further information can be found in your PayPal account.

PayPal
In cooperation with the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), we offer you the following payment options as PayPal Services. Unless otherwise specified below, payment through PayPal does not require registration with PayPal. Further information is provided with the respective payment option and during the ordering process.

PayPal Express
To pay the invoice amount using the PayPal payment option, you must be registered with PayPal, authenticate yourself with your login details and confirm the payment instruction.

PayPal may offer additional payment arrangements in the customer account to registered PayPal customers selected according to its own criteria. However, we have no influence over the provision of these arrangements; any further payment arrangements offered individually concern your legal relationship with PayPal. Further information can be found in your PayPal account.

6. Right of withdrawal

7. Retention of title

The product remains our property until payment has been made in full.
The following also applies to businesses: We retain ownership of the product until all claims arising from an ongoing business relationship have been settled in full. You may resell goods subject to retention of title in the ordinary course of business; you hereby assign to us in advance all claims arising from such resale, irrespective of whether the goods subject to retention of title are combined or mixed with a new item, in the amount of the invoice, and we accept this assignment. You remain authorised to collect these claims; however, we may also collect the claims ourselves if you fail to meet your payment obligations. At your request, we will release the security to which we are entitled to the extent that its realisable value exceeds the value of the outstanding claims by more than 10%.

8. Statutory warranty and guarantees

 Statutory rights in respect of defects

Unless expressly agreed otherwise below, the statutory provisions on liability for defects apply.

The following limitations and shortened limitation periods do not apply to claims for damage caused by us, our legal representatives or persons used to perform our obligations

• in the event of injury to life, body or health;
• in the event of an intentional or grossly negligent breach of duty or fraudulent conduct;
• in the event of a breach of essential contractual obligations whose fulfilment is necessary for the proper performance of the contract and on whose observance the contracting party may regularly rely (cardinal obligations);
• under a guarantee undertaking, if agreed; or
• where the German Product Liability Act applies.

Limitations applicable to businesses

For businesses, only our own statements and the manufacturer’s product descriptions incorporated into the contract constitute an agreement concerning the quality of the goods; we accept no liability for public statements by the manufacturer or other advertising statements. For businesses, the limitation period for claims relating to defects in newly manufactured goods is one year from the transfer of risk. The preceding sentence does not apply to an item that has been used for a building in accordance with its usual purpose and has caused the building to be defective.

The statutory limitation periods for recourse claims under section 445a of the German Civil Code (BGB) remain unaffected.

Notice to merchants

Between merchants, the duty to inspect and give notice of defects under section 377 of the German Commercial Code (HGB) applies. If you fail to give the notice required by that provision, the goods are deemed accepted, unless the defect could not be identified during the inspection. This does not apply if we fraudulently concealed a defect.

Information for consumers

When purchasing goods the statutory warranty has a minimum duration of two years. For the statutory warranty for goods, please also refer to the harmonised notice under Implementing Regulation (EU) 2025/1960 (the "legal guarantee label").

 Guarantees and customer service

Information on any additional guarantees that may apply and their precise conditions can be found with the relevant product and on dedicated information pages in the online shop.

Customer service: You can contact our customer service at any time through the Anio Helpcenter at https://anio.zendesk.com

9. Liability

For claims for damage caused by us, our legal representatives or persons used to perform our obligations, our liability is always unlimited

• in the event of injury to life, body or health;
• in the event of an intentional or grossly negligent breach of duty;
• under a guarantee undertaking, if agreed; or
• where the German Product Liability Act applies.

If we, our legal representatives or persons used to perform our obligations breach essential contractual obligations whose fulfilment is necessary for the proper performance of the contract and on whose observance the contracting party may regularly rely (cardinal obligations) through slight negligence, liability is limited in amount to the damage foreseeable at the time of conclusion of the contract and typically to be expected.
In all other respects, claims for damages are excluded.

10. Dispute resolution

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration body.