Warranty terms

ANIO GmbH or its legal successor ("ANIO") guarantees that the hardware product bearing the ANIO brand and the accessories included in the original packaging, also bearing the ANIO brand ("ANIO Product"), are free from defects in materials and workmanship, provided they are used in accordance with ANIO's user manuals and guidelines (see Instructions & Explanations).

The warranty is valid for two (2) years from the original date of purchase by the end user ("Warranty Period"). Claims may also be made against ANIO if the ANIO Product was purchased from an authorized third party.
All claims under this two-year limited ANIO warranty are subject to the provisions of this document.

In addition, ANIO provides free written support for the duration of the warranty.

What is not covered by this warranty?

This warranty does not cover:

• Non-ANIO products: Hardware without the ANIO logo, even if sold together with ANIO products.

1. Wear and tear parts such as batteries and protective coatings, for which the warranty is one (1) year (except in cases of defects in materials or workmanship).
2. Surface damage such as scratches, dents, or damaged plastic on connectors (except in cases of defects in materials or workmanship).
3. Improper use contrary to the user manual, technical specifications, or published guidelines.
4. Damage caused by the user through improper use, accidents, liquids, fire, earthquakes, or other external causes.
5. Damage caused by incompatible accessories or third-party components that do not meet the technical specifications on https://anio.eu.
6. Tampering or repairs by unauthorized persons or service partners.
7. Products with removed or altered serial numbers/IMEIs.
8. Normal wear and tear and aging of the product

 IMPORTANT LIMITATIONS

• ANIO may limit warranty service to countries where ANIO or authorized retailers sell the product.
• Opening the product, removing protective seals, or attempting unauthorized repairs will void the warranty.

For returns or inspections under warranty, we charge a flat service fee of €19 if no defect is found during inspection or if the reported damage is not covered by the warranty.
This fee covers shipping costs as well as internal processing and inspection costs.
If a warranty claim is valid, we will, of course, cover all costs. The fee is also waived if a paid repair or replacement is subsequently carried out.

INFORMATION FOR WARRANTY SERVICE

• To provide technical support, ANIO may temporarily request certain data from the customer that is necessary to clarify the situation. The customer is obliged to provide this data so that support or repair services can be provided.
• The contents on the storage medium of your ANIO product may be deleted, replaced, and/or reformatted in the course of providing warranty service.
• After repair, replacement, or upgrade, the product will be returned in its original delivery condition (including possible software updates). Restoration of additional data, software, or settings is not part of the warranty. 

HOW DOES ANIO PROCEED IN THE EVENT OF A WARRANTY CLAIM?

If you make a warranty claim against ANIO during the warranty period in accordance with this warranty, ANIO has the following options at its discretion:

1. Repair of the ANIO products with new or used genuine ANIO parts that have been tested and meet ANIO's functional requirements,
2. Replacement of the ANIO product with a replacement product of the same model or a higher model, or a product that has the same or substantially similar functions as the original product – e.g., another model with the same functions or the same model in a different color, which is new or consists of new and/or used genuine ANIO parts, has been tested, and has passed ANIO's functional requirements.
3. Refund of the purchase price upon return of the ANIO product and subject to a usage compensation.

If a product or part has been replaced or upgraded, or if the purchase price has been refunded, the replacement item becomes your property, and the item that was replaced or for which the purchase price was refunded becomes the property of ANIO.

If ANIO offers a replacement or upgrade without returning the original product, ANIO reserves the right to permanently deactivate or block the original product to prevent further use.

Replacement parts, replacement products, or repaired ANIO products are subject to the remaining warranty period of the original ANIO product or receive a ninety (90) day warranty from the date of replacement or repair, whichever period is more favorable to you.

If service for the ANIO product is requested outside Germany, ANIO reserves the right to repair products and parts with comparable products and parts that meet the local standard or replace them with such products and parts. For maintenance, ANIO may use ANIO products or replacement parts that originate from a country other than the country from which the ANIO product or the original parts originate.

HOW CAN I USE THE WARRANTY SERVICE?

1. Use online help
   First, visit the ANIO Helpcenter and follow the troubleshooting steps described there if possible.
   • Contact support
     If the problem persists, contact ANIO support via the online form .
   • Please provide the serial number or IMEI of the device and a copy of the purchase invoice.
   • ANIO may request additional information to clarify the situation, such as technical device data, photos, or videos of the problem.
   • The customer's full and timely cooperation is a prerequisite for processing warranty claims.
2. Follow all instructions from ANIO for packaging and shipping the product if return is required.

Inspection and decision
A support representative will review your case and decide whether and in what form the warranty service will be carried out (repair, replacement, upgrade, or refund).

Important note:
Unlike the statutory warranty, where the burden of proof lies with the customer after 12 months, you do not have to prove that the defect was already present at delivery under the two-year limited ANIO warranty, provided there are no indications of accidental damage.

TYPES OF WARRANTY SERVICE

1. Return Service (RS)
   ANIO provides a pre-paid shipping label and packaging instructions. ANIO covers the shipping costs, provided that the instructions are followed. Once the warranty work is completed, the service location will return the Anio product to you.
2. Self-Repair Service (SRS) For easily replaceable parts (e.g., wristbands, charging cables), customers receive replacement parts for self-installation. Returning the defective parts is not required.

Note: Anio is not responsible for any labor costs you incur as part of the SRS service. If you need further assistance with the replacement, contact Anio via the online form.

LIMITATION OF LIABILITY

ANIO is only liable for damages caused by intent or gross negligence. The aforementioned limitation of liability does not apply in cases of mandatory statutory liability, in particular under the Product Liability Act.

GENERAL

ANIO retailers, representatives, or employees are not permitted to change the terms of this warranty, extend them, or add additional terms.

If any individual provisions of this warranty are declared invalid or unenforceable, the validity of the contract shall otherwise remain unaffected.

This warranty is subject to the laws of the Federal Republic of Germany.

The two-year limited ANIO warranty is a voluntary manufacturer warranty. It provides additional rights regardless of the rights granted by consumer protection laws. These statutory rights are not limited by the warranty.

The benefits under the two-year limited ANIO warranty are therefore intended as a supplement and not a replacement for the rights granted by consumer protection law.

If a product is defective, consumers may, in particular, exercise the rights under §§ 434 et seq., §§ 474 et seq. of the German Civil Code.

Important: The provisions of the two-year limited ANIO warranty do not apply to claims arising from statutory consumer protection rights.